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Privacy Policy


This Statement is made by BITLAB (collectively “BITLAB”, “we” or “us”) in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong Special Administrative Region (the “PDPO”).

This Statement explains what personal data we collect, how it will be used, and to whom the personal data will be transferred and to whom data access requests are to be addressed. For the purpose of this Statement, personal data shall carry the meaning as defined in PDPO.



From time to time, it is necessary for us to collect your personal data in order for us to provide you with the goods or services required, which may include:

  1. Your names;

  2. Service installation address, correspondence address and/or billing address;

  3. Account details, including account numbers, service numbers or user accounts;

  4. Identity card numbers, passport numbers and House Visit Permit numbers;

  5. Payment details,

  6. Contact details, including contact name, telephone numbers, fax numbers or email address.

You are not obliged to supply to us your personal data, however, we may be unable to provide you with the required goods and services if you are unwilling to do so.

In order to enhance your customer experience, further personal data may also be collected on a voluntary basis such as your age, date of birth, gender, education, profession, salary range, hobbies, interests and leisure activities, other related products and services subscribed, family and household demographics, and etc. We will indicate in the relevant forms or application whether the provision of the required personal data is on a voluntary basis.

In addition, your online session data may also be collected indirectly on an aggregated and anonymous basis.



Your personal data may be used for one or more of the following purposes depending on the context:

  1. Verifying your identity;

  2. Processing your orders for goods and application to subscribe our services;

  3. Provision of goods and services;

  4. Administration and management of the goods and services including renewal of services contracts;

  5. Keeping you informed about our goods and services;

  6. Marketing and promoting goods and services in the manners;

  7. Matching your personal data with other data collected from other purposes and

  8. from other sources including third parties to enhance your customer experience;

  9. Conducting internal analysis and demographic studies;

  10. Designing and improving services and products to cater your needs;

  11. Daily administration and management of our business;

  12. Communicating with you by email, phone, mail or other means;

  13. Billing;

  14. Processing payment instructions;

  15. Debt recovery (including the use of debt recovery agents and civil proceedings) and credit checking;

  16. Obtaining legal advice and establishing legal claims or defences and in legal proceedings;

  17. Prevention and investigation of fraud and crimes;

  18. Disclosure as permitted or required by law, regulations and court orders in any jurisdiction, and/or as required by any government, regulatory or law enforcement authorities;

  19. Any other use in connection with and in relation to any of the above purposes or such other use as you may from time to time agree.



This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.

  • PHPSESSID: To identify your unique session on the website.

  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.

  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.



To facilitate the purposes set out in paragraph 6 above, we may transfer, disclose, grant access to or share your personal data with the following parties (whether within or outside Hong Kong), and your personal data may be transferred within or outside Hong Kong:

  1. Any subsidiaries, holding companies associated companies, or affiliates of, or companies controlled by, or under common control with the Company;

  2. Any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided;

  3. Any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information;

  4. The Company’s dealers, agents, contractors, suppliers and other telecommunication, information service providers and content providers; its professional advisers, including its accountants, auditors and lawyers;

  5. Government and regulatory authorities and law enforcement agencies and other organisations, as required or authorised by law;

  6. Your authorised representatives or your legal advisers when requested by you to do so;

  7. Telecommunications network operators;

  8. Organisations who manage our business and corporate strategies (and for such Purposes), including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions;

  9. Any actual or proposed assigned of all or any part of the Business and/or asset of the Company;



We strive at all times to ensure that your personal data will be protected against unauthorised or accidental access, processing, erasure or other use. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. Personal data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations.



Subject to your consent and in strict accordance with the provisions of PDPO, we intend to use your personal data including but not limited to the personal data set forth in Paragraphs 3 to 5 hereof to deliver to you information about any goods and services, loyalty programs, activities (including joint collaboration with third parties), newsletters, contests, lucky draws and etc of us and our business partners. The said information may include various classes of marketing subjects including but not limited to mobile devices and accessories, network services such as TV, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, mobile applications, entertainment and data communications on Internet, other value-added services, as well as computer peripheral, accessories and software (including notebooks, handsets, keyboards, security installations and mobile applications), secretarial services, personal assistance services and information services, gaming, sports, music, beauty products, electronics, technology, eCommerce, mobile payment, travelling, banking, investment, entertainment, transportation, household, fashion, food and beverages, alcohol and tobacco, insurance, education, health and wellness, social networking, charity activities, media and high-end consumer products and services. The said information may be delivered to you by mail, phone, email, fax or other means.

We may not use your personal data for direct marketing unless we received your consent or indication of no objection. If you wish to stop receiving direct marketing materials from us, you may write to us in the manner set forth in Paragraph 14 hereof at any time. In any such request, please state clearly your personal information and contact details for identification purposes.



You are entitled to access or correct your personal data held by us. If you wish to obtain a copy of any of your personal data or if you believe that any of your Personal Data which we collect and maintain is inaccurate, please write to us at the address below:


A request for access to or correction of your personal data, or for information regarding policies and practices and kinds of personal data held by us may be sent to us at the following address. In accordance with the PDPO, we have the right to charge a reasonable fee for the processing of any data access request.



We reserve the right to amend this Statement from time to time.

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